Support
How can we help?
Most answers are below. For anything else, email Vlad Arama, who builds Peptiday and reads every message.
Include your iPhone model and iOS version if something isn't working. Please don't send Health data or dose records. We don't need them to help.
Common questions
My reminders aren't arriving
Open Peptiday, on the Today tab, tap the gear and tap Send a test reminder. If it doesn't arrive, open the Settings app, tap Notifications, then Peptiday, and turn on Allow Notifications. Focus modes can also hold notifications back, so check that Peptiday is allowed in your active Focus.
How do I show the compound name on the lock screen?
By default the lock screen only says “Dose due”. To show the compound and amount, open Peptiday, on the Today tab, tap the gear and turn on Show compound and amount.
Apple Health data isn't showing up
Open the Settings app, tap Privacy & Security, then Health, then Peptiday, and check that the measures you want are turned on. Then check that a device or app is writing that data to Apple Health. iOS doesn't tell apps when read access is turned off, so Peptiday can't warn you about it.
How do I restore Pro on a new iPhone?
Sign in with the same Apple Account you used to buy Pro. In Peptiday, tap Restore at the top of the plan screen, or tap the gear on the Today tab and tap Restore purchases.
How do I cancel my subscription?
Open the Settings app, tap your name, then Subscriptions, then Peptiday, and tap Cancel Subscription. Cancel at least 24 hours before it renews. Deleting the app doesn't cancel a subscription. After it ends, your records stay readable and exportable, and the reminders you scheduled stay on.
Can I get a refund?
Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com.
How do I move my records to a new iPhone?
Your records live on your iPhone and move with an iCloud Backup or a direct transfer to your new iPhone. To keep a readable copy of your doses and skips, export a CSV: on the Today tab, tap the gear and tap Export log as CSV. The CSV is a log for you, not a backup the app can restore.
How do I delete my data?
Deleting Peptiday deletes its records from your iPhone. Copies inside old iCloud or computer backups remain until those backups are replaced. To delete purchase records held by RevenueCat, email us with the order ID from your Apple receipt email so we can find them.
Can you add a compound to the library?
You can already track any compound by adding it yourself. To ask for a library entry with sources, email us the name. We add entries only when there are sources to cite.
Questions about doses or side effects
We can't answer medical questions or tell you what or how much to take. Ask your prescriber or a pharmacist. If you think you're having a serious reaction, call your local emergency number.
See also the privacy policy and terms of use.